Right of Withdrawal
Your 7-day money-back guarantee and cancellation rights for TiviPort subscriptions
1. Right of Withdrawal
You have the right to withdraw from this agreement within fourteen days without giving any reason. The withdrawal period is fourteen days from the date of the conclusion of the agreement.
To exercise your right of withdrawal, you must inform us (TiviPort, Email: [email protected], WhatsApp: +1 239-310-9171) of your decision to withdraw from this agreement by means of an unambiguous statement (e.g., a letter sent by mail, fax, or email). You may use the attached model withdrawal form, but it is not mandatory.
2. Effects of Withdrawal
If you withdraw from this agreement, we will refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the cheapest standard delivery offered by us), without undue delay and in any event not later than fourteen days after we are informed of your decision to withdraw from this agreement. We will carry out the refund using the same means of payment as you used for the original transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the refund.
If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount that is in proportion to what has been provided up to the date on which you notify us of your withdrawal from this agreement, in comparison with the full coverage of the agreement.
3. Exclusions and Expiration of the Right of Withdrawal
The right of withdrawal expires in the case of an agreement for the supply of digital content that is not supplied on a physical medium if we have begun performance of the agreement after you have expressly consented to the commencement of performance of the agreement before the end of the withdrawal period and you have confirmed that you lose your right of withdrawal by your consent to the commencement of performance of the agreement.
When purchasing a TiviPort subscription, you expressly confirm before registration that you consent to the immediate start of the service and that you are aware that your right of withdrawal expires after full performance of the agreement. Therefore, after full activation of your TiviPort subscription (provision of login credentials), no withdrawal is possible. However, you have the option to use the money-back guarantee within the first 7 days (see §4).
4. Money-Back Guarantee (Voluntary TiviPort Service)
In addition to your statutory rights, TiviPort offers a voluntary 7-day money-back guarantee. This guarantee applies under the following conditions:
- You purchased your subscription within the last 7 days
- You have used the service for less than 5 hours in total
- You have not misused the free trial period (multiple trial periods)
- You have not shared your login credentials with third parties
If these conditions are met, we will refund the full purchase amount. To request a refund, please contact us via WhatsApp. The 7-day money-back guarantee is faster and easier than the statutory right of withdrawal. We therefore recommend that you simply use our money-back guarantee if you are not satisfied. This way you can always try the TiviPort service risk-free.
5. Model Withdrawal Form
Model Withdrawal Form
(If you wish to withdraw from the agreement, please complete this form and return it to us.)
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To TiviPort, Email: [email protected], WhatsApp: +1 239-310-9171, Address: 704 E Pinzon St, Tuscola, IL 61953, USA:
I/we (*) hereby give notice that I/we (*) withdraw from my/our (*) agreement for the purchase of the following goods (*)/provision of the following service (*) for TiviPort:
Ordered on (*): _____________
Received on (*): _____________
Name of consumer(s): _____________
Address of consumer(s): _____________
Date: _____________
Email address (for refund): _____________
Phone number (optional): _____________
Signature of consumer(s) (only if notified on paper): _____________
(*) Delete as appropriate.
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6. Contact for Withdrawal and Refund
For withdrawal declarations or questions about the right of withdrawal, please contact us:
- WhatsApp: +1 239-310-9171 (fastest response)
- Email: [email protected]
- Mail: 704 E Pinzon St, Tuscola, IL 61953, USA
When submitting a withdrawal declaration, please provide your name, email address, and order number (if available). We will confirm receipt of your withdrawal declaration within 24 hours and process the refund as soon as possible.
7. Specific Information for IPTV Services
For IPTV subscriptions, these are digital services that are provided immediately after the conclusion of the agreement. The law generally does not provide for a right of withdrawal for such services if the consumer has expressly consented to the commencement of performance of the service before the end of the withdrawal period. TiviPort obtains this express consent before concluding the agreement. As a courtesy and to give our customers maximum security, we nevertheless offer the 7-day money-back guarantee described above.
8. How to Request a Refund (Step by Step)
To request a refund under our 7-day money-back guarantee, follow these simple steps:
- Contact us via WhatsApp at +1 239-310-9171
- Provide your order details (name, email address, and order date)
- Confirm usage (less than 5 hours of streaming)
- Receive confirmation within 24 hours
- Get your refund within 14 days to your original payment method
That's it. No complicated forms, no phone calls, no hassle. That's how we make your TiviPort experience risk‑free.